FAQ

FAQ

1. What type of products do you sell?

We specialize in handcrafted home décor designed to add warmth, texture, and personality to your space. Our collection includes macramé wall hangings, shelves, baskets, and pillows, end tables, along with embroidered letters and personalized décor pieces. Each item is thoughtfully made using quality materials and timeless designs that complement boho, modern, and minimalist interiors.

2. Are your products of high quality?

Yes, quality is at the heart of everything we create. Our products are crafted using carefully selected materials such as premium cotton cord, durable fabrics, and natural wood, with close attention to detail at every stage of production. Many of our items are handmade or produced in small batches, allowing for better workmanship, consistency, and durability. We focus on creating décor that not only looks beautiful but is made to last, so you can enjoy both the design and the quality for years to come.

3. How do I place an order?

To place an order, simply browse through our product catalog and click on the item you wish to purchase. Select the desired options, such as size or color, and click on the "Add to Cart" button. Once you have added all the items you want to purchase, proceed to the checkout page to complete your order.

4. What payment methods do you accept?

We accept various payment methods, Visa, Mastercard, PayPal, Discover, America Express, and Diners Club. You can choose the most convenient option for you at the checkout.

5. How long does shipping take?

We currently ship within the United States only to all 50 states. Shipping times vary based on the item and whether it is handmade or personalized, but most orders are processed within 3–5 business days. Handmade or personalized may take business 5-12 days for processing. Once shipped, standard delivery typically takes 3–7 business days. You’ll receive a tracking number as soon as your order ships so you can follow it every step of the way. Please note that these are estimated delivery times. Delays may occur due to unforeseen circumstances.

6. Do you offer international shipping?

At this time, we do not offer international shipping. We currently ship within the United States to all 50 states. This allows us to maintain reliable delivery times and consistent service for our customers. We appreciate your understanding and hope to expand our shipping options in the future.

7. What is your return policy?

We accept returns within 30 days of the original purchase date. Buyers are responsible for return shipping costs, and items must be returned in their original condition. If an item is returned damaged, used, or altered, the buyer may be responsible for any loss in value. Once the return is received and inspected, eligible refunds will be processed according to our return guidelines.

8. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.

9. Can I cancel or modify my order?

Orders for non-customized items may be canceled or modified only if the order has not been shipped. Once an item has shipped, changes or cancellations are no longer possible. Customized or personalized items cannot be canceled, modified, or refunded once production has begun, as they are made specifically to your order. If you need to make a change, please contact us as soon as possible and we’ll do our best to assist before processing begins. We will do our best to accommodate your request.

10. How can I contact customer support?

If you have any further questions or need assistance, please don't hesitate to contact our customer support team. You can reach us through the "Contact Us" form on our website. We will respond to your inquiry as soon as possible.